Shipping policy

Shipping Policy

LuxeV Collections LLC
Effective date: September 26, 2026

Thank you for shopping with LuxeV Collections LLC. Please review this policy before placing an order.

Order processing

Ready-to-ship orders generally ship within [enter your usual number of business days] business days after payment is confirmed, excluding weekends and postal holidays. Processing time is the time needed to prepare an order before it is handed to the carrier; it is separate from transit time. If we announce a temporary break or vacation, the processing schedule displayed on the website or at checkout will apply to new orders.

Layaway orders ship after the required payments are completed, as provided in the written layaway agreement. Any item-specific shipping arrangement confirmed with us in writing will be honored.

Shipping destinations, rates, and delivery estimates

We ship to the destinations available at checkout. Available shipping services and charges are shown before you place your order. Delivery estimates begin after the carrier accepts the package and may change because of carrier operations, weather, holidays, or other circumstances outside our control. If a destination or shipping option is not shown at checkout, please contact us before ordering.

If international shipping is offered at checkout, the buyer is responsible for any import duties, taxes, and customs fees charged by the destination country unless checkout expressly states otherwise. Customs processing can extend delivery times.

Tracking, insurance, and signature

When tracking is available, we will send the tracking information to the email address provided at checkout. We may add shipping insurance and require a signature for higher-value orders or when the selected service calls for it. Please ensure that someone can receive a package if a signature is required. Any additional charge for an optional shipping service selected by you will be shown before payment.

Address accuracy

Please check your name, shipping address, apartment or unit number, and contact information before placing an order. If you notice an error, contact us immediately at [customer service email] with your order number. We will try to update the address before shipment, but cannot guarantee a change once an order has been handed to the carrier. If a package is returned because of an incomplete or incorrect address, we will contact you about available reshipment or refund options, subject to applicable law.

Delays and unavailable items

If we cannot ship within the stated time, we will notify you, provide an updated shipment date when available, and offer the choice required by applicable law to agree to the delay or cancel the unshipped order for a refund. If an ordered item becomes unavailable before shipment, we will notify you and refund the amount paid for that item.

Missing, damaged, or incorrect deliveries

If tracking has not updated, a package appears lost, or an order arrives damaged or incorrect, contact us promptly at [customer service email] with your order number. For damage or an incorrect item, include clear photos of the item, packaging, and shipping label. Please keep the packaging while we review the issue. We will assist with the carrier investigation or claim and work with you on the appropriate resolution. Your rights under applicable law remain in effect.

Returns and exchanges

All sales are final, subject to applicable law and the exceptions explained in our separate No Returns or Exchanges Policy. Please review that policy and the item’s listing before ordering.

Contact

LuxeV Collections LLC
Email: AllinLuxurybyVielle@gmail.com